Who we are
Simple Remote is made by Jamie Faulkner, a sole trader based in the United Kingdom ("we", "us"). Contact: jamiefaulkner@live.com.
The iPhone and iPad app
The app is provided through Apple's App Store and is licensed to you under Apple's Licensed Application End User License Agreement (the "Standard EULA"). These terms add to the Standard EULA; if they conflict, the Standard EULA applies to the app.
Simple Remote Pro
- Pro is an optional in-app purchase that unlocks extra features. The core mouse, trackpad and keyboard features are free.
- Pro is available as a weekly or yearly subscription, or as a one-time lifetime purchase. Prices are shown in the app before you buy.
- Payment is charged to your Apple Account. Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel a subscription in your Apple Account settings.
- Buying lifetime access doesn't cancel an existing subscription. Cancel it separately to stop renewals.
- Refunds are handled by Apple. You can request one at reportaproblem.apple.com.
- To restore Pro on a new device, use Restore purchases in the app with the same Apple Account.
Windows Reconnect Helper and browser reconnect
The Reconnect Helper and the browser reconnect page are free. You may install and use the helper on any computers you own or are allowed to use, and share the official download link. Please don't sell it or distribute modified copies.
Only install software on a computer you have permission to change, for example a work computer only if your employer allows it.
Using Simple Remote responsibly
Simple Remote acts as a keyboard and mouse. Only connect it to computers you own or are authorised to use, and don't use it to access or control anyone else's computer without permission.
How Simple Remote works and its limits
Simple Remote relies on Bluetooth and on how iOS, macOS and Windows handle Bluetooth devices. We work hard to make connections reliable, but these systems are outside our control, and updates to them can change how things behave. Connections can be affected by distance, interference, power saving and system settings. Simple Remote is a convenience tool. Don't rely on it where losing a connection could cause harm.
Our responsibility to you
If you're a consumer, you have legal rights in relation to digital content that is faulty or not as described, including under the Consumer Rights Act 2015. Nothing in these terms affects those rights.
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We aren't responsible for loss that wasn't foreseeable, or for business losses: Simple Remote is provided for personal use. We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
If free software we provide, such as the Reconnect Helper, damages your device or other digital content because we didn't use reasonable care and skill, we will either repair the damage or pay you fair compensation.
Changes and updates
We may update the app, the helper and these terms from time to time, for example to add features, fix problems or reflect changes in the law. If we make significant changes to these terms, we'll update the date above. Continuing to use Simple Remote after a change means you accept the updated terms.
Privacy
How we handle information is explained in our privacy policy.
Law and disputes
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a problem, please email us first. We'll do our best to sort it out quickly.
Trademarks
iPhone, iPad, Mac and macOS are trademarks of Apple Inc. Windows is a trademark of Microsoft Corporation. Simple Remote is not affiliated with, sponsored by or endorsed by Apple or Microsoft.